FAQ

How much does delivery cost?

We offer delivery in the greater Montreal area from 10.00$+tx to 15$+tx with a carrier or a courrier depending your localisation. Free delivery with a 50$ order in the greater Montreal.

The delivery fees outside Montreal will depend on your location, free delivery from 100$ order everywhere in Canada!

For the US or other country, you can contact us by email at: info@boutiquepointg.com or by phone at 514-750-7515.

 

How long will my order arrive?

Deliveries within 48 hours after order for the great Montreal by courrier.

For Montreal area with carrier the deliveries will be done within 2-5 days.

For the rest of Canada, the deliveries are within 3 to 7 days.

 

Will I receive a confirmation for my order?

All orders are automatically confirmed by e-mail.

 

Can I cancel my order or change the time?

If you wish to cancel or modify an order, you have until the day before 7:00 AM (Eastern Time) by sending us an email at the following address: info@boutiquepointg.com. We won't accept any cancellation by phone.

 

What is your delivery area?

We are proud to deliver everywhere in Canada!

 

What happens if I'm not there?

Considering the perishable nature and in order to maintain the freshness and the quality of the product, on the day of the delivery, you must be present or make sure that there is someone to receive your package. If there is no one at the address indicated, we will leave the parcel in front of the door. Point G will not be held liable if the box is not collected there, so NO refunds will be applied.

 

No one will be at home to receive my order, what do I do?

Don't worry, we will leave the delivery in front of your door in the most safest way possible. Be aware that you can have your order delivered to your office. To receive your order, someone must be on site. Point G will not be held liable if the box is not collected there, so NO refunds will be applied.

 

What happens if I am not satisfied?

We make sure to always deliver exceptional products. If you are not satisfied with your order or experience with Point G, please contact us at the following address: info@boutiquepointg.com or contact us at 514-750-7515 the same day to let us know your comment.

 

How long do I have to eat my macarons?

We recommend to keep our macarons in the refrigerator and to eat them within 5 to 7 days after delivery. Our macarons are best served at room temperature. If you keep them in the refrigerator, leave them for 10 minutes at room temperature or 30 minutes if they come from the freezer.

 

Do the macarons contain nuts?

All Point G macarons are produced with almond powder and some of them contain nuts. They contain or may contain allergens. Please refer to the appropriate ingredients webpage of each tag.

 

Do the macarons contain dairy products?

Some of our macaron ganaches contain cream or butter. Please refer to the appropriate ingredients webpage of each tag.

 

Do your products are gluten free?

Our macarons are produced without any ingredients that contain gluten. However we do not have any gluten free certification despite all the work we do on the traceability on the product flows. There is always some cross contamination risks as we produce some products with gluten. Our macarons are suitable for persons who are gluten intolerant but for the ones who suffer from coeliac disease, unfortunately we prefer to be clear: "when in doubt, stay away".

 

Where are the Point G macarons made?

Our production workshop is located at 8136 Montview Road, Mont-Royal Quebec Canada H4P 2L7.